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Children and families

The family portal

What parents can do in the portal, and how to invite them.

The family portal is where parents see their child's day, sign forms, report absences, keep their details up to date and pay. It works in any phone browser: there's no app to download.

Inviting a parent

Open the family, find the parent under Parents and guardians, and click Invite to family portal. They need an email address. They get an email to choose a password.

If they lose the email, click Send portal invitation again. To stop someone using the portal, use Remove portal access.

What parents see

  • their children's daily reports and photos (respecting photo consent)
  • forms to sign, and signed copies to download
  • absences they can report ahead of time
  • messages from the centre
  • their own contact details, which they can update (you're told when they do)
  • Billing: invoices, payments, statements, year-end tax receipts, and ways to pay

Parents only ever see their own family.

Still have a question?
Customers can contact support in Clovernest under Help. Not a customer yet? Email [email protected].
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